Terms & Conditions/Customer Policy
Our friendly and knowledgeable design consultants are available to take orders and answer questions Monday - Friday between 10 am and 5pm.
All new customers must submit a Signed Customer Policy and Credit Card to remain on file. Orders will be confirmed by fax, e-mail, or postal mail. It is the customer's responsibility to check the confirmation for accuracy concerning items ordered and locations. We are usually able to accommodate any size order at any time. Orders placed the day before delivery, are considered last minute and subject to additional delivery charges.
To reserve items we require a Signed Customer Policy, a Credit Card on file, and a 50% Non-Refundable Deposit. Final payment is due two (2) week prior to delivery. We recommend calling two weeks before delivery to finalize your order and pay the balance. We accept Cash, Visa, MasterCard, American Express, and Discover.
Delivery & Pick Up
Free delivery and pickup with a minimum order in the metro areas of Toronto. Pick ups of rental items will commence at or before 1am depending on the ending time of the party. In no case will pickups start after 1am due to extended party hours.
For DO-IT-YOURSELF rentals returns must be made on the next business date by 4pm to avoid additional rental charges of $1.00 each item per day.
Returns of Rentals
Items should be free from any food, excessive soil, wax, or garbage in order to avoid a cleaning fee. All items will be counted on-site at the time of return.
Loss & Damage
All items have a replacement value (Chair Covers replacement value is $20.00 each) that is applicable when not returned, found at time of pick up, or in a condition that has permanently altered its appearance. We reserve the right and your signature is in agreement to charge the cost of lost or damaged items to the credit card you have placed on file with us. We cannot hold third parties (i.e. your event planner, hosting facility, caterer, etc.) responsible for payment or return of lost or damaged items. The ordering customer is solely responsible for all rented items. If items are found and returned in a useable condition, a credit will be issued according to the length of time they were missing from inventory
Reservation of chair covers must be cancelled a minimum of 7 business days prior to the date of the function. In no case is the 50% deposit returned after an order is booked.
*Payment for billable customers is due on a Net 30 basis.
**Refunds (charge backs) issued to credit cards are subject to a 4% transaction fee.
We can produce chair
covers, sashes, overlay, table cloth and napkins for Canada and the USA.
Materials can be satin, satin stripe (imperial stripe), organza, chameleon,
crushed chameleon, solid oxford, poly/cotton damask, polyester twill,
Polyester VISA, Polyester damask.
For chair covers, we have many existing styles for our customers to
select. We can produce the chair covers according to your
Sashes can be produced from organza, polyester satin, chameleon,
crushed chameleon and so on.
For overlay, our materials can be organza, chameleon, crushed
chameleon and so on Materials can be Satin, Satin Stripe (imperial stripe),
Chameleon, Polyester oxford, Poly/cotton damask, Polyester twill,
Polyester VISA, Polyester damask.
See our Table Cloth category for different sizes. Materials can be
satin, satin stripe (imperial stripe), organza, chameleon, crushed
chameleon, solid oxford, poly/cotton damask, polyester twill, Polyester
VISA, Polyester damask.